Need a hand?
We'd love to help. Most questions are covered in the topics below — if you still need us, drop a line and we'll get back within one business day.
Track Your Order
Enter your email and order ID from your confirmation email.
Common topics
Shipping & delivery
Orders are printed on demand and ship within 5–10 business days. Tracking is emailed when your print dispatches.
Returns & refunds
Prints are made to order. If something arrives damaged or misprinted, we'll reprint or refund — just email us with a photo.
Importing your route
Connect Strava to import directly, or upload a route file from your watch or any trail app — most export GPX, up to 25 MB.
Products & sizing
Archival posters, wood framed prints, wall hangings, aluminum, acrylic, and digital downloads in the RadMaps 2:3 portrait format.